You can typically expect your items to arrive within 4–7 business days, depending on your location and product availability.
What is your Return Policy?
At The Off Grid Co, we want every customer to shop with confidence. If something doesn’t go as planned, we’ve made returns and refunds simple and fair. Here’s how it works:
1. Return Window
You can request a return within 30 days of receiving your order. Unfortunately, we’re unable to accept returns after that time frame.
2. Who Pays for Return Shipping?
If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping cost.
If you’re returning an item because you changed your mind, you’ll be responsible for return shipping fees.
3. Damaged or Defective Items
Received something broken or not working properly? Contact us within 30 days. We’ll provide a prepaid return label and once the item is returned and inspected, we’ll issue either a full refund or a replacement—including any original shipping costs.
4. Changed Your Mind?
If you no longer want the item, you can return it within 30 days—as long as it's unused, in its original packaging, and in resellable condition. You’ll need to handle the return shipping, and once we receive and inspect it, we’ll refund the product cost (excluding shipping).
5. Refund Processing
Once we receive and approve your return, we’ll send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for banks or credit card companies to process and reflect the refund.
If it’s been over 10 business days since your refund was approved and you still don’t see it, contact us at support@theoffgridco.com and we’ll look into it immediately.
6. Restocking Fees
In some cases, a restocking fee may apply depending on the item and return reason. If applicable, we’ll clearly communicate this during your return request process.
Whopping ability - for up to 9,000W, 120V/240V devices
Expandable capacity - 9,920Wh~19,840Wh
Industry-leading warranty - 10-year coverage
Unparalleled safety - LiFePO₄ battery
Perfect compatibility - works with existing/new solar system
IP65 Water-resistant - in/outdoor installation
Efficient & effective - sell electricity back to the grid
Experience True Energy Independence
Harness and store solar power for on-demand use. Whether you want to avoid high energy bills during peak hours, protect yourself against potential energy price hikes, or prepare for a power outage when utility power is unavailable, you can rely on the EP900&B500 Energy Storage System to keep your essential appliances running smoothly. Moreover, you can sell any excess energy back to the grid, making your energy consumption more efficient and cost-effective.
Design A System That's Right For You
With an impressive 10-20kWh capacity, up to 9,000W of power, and the capability to run both 120V and 240V devices, the EP900 can accommodate your daily needs effortlessly.
Superpower For Heavy-duty Work
The EP900 has a 9kW inverter that provides either 120V or 240V output options, making it suitable for high-wattage appliances - like power tools in small business and residential scenarios. Combine two EP900 units in parallel to reach as much as 18kW output, enough to power the whole house without any fuss.
Spare You A World of Hassle
The EP900 system adopts the most pioneering technology and the safest LiFePO4 battery for optimal performance. It also provides an unprecedented 10-year warranty and certified installation services (optional), giving you the most convenient, worry-free, and reliable home backup power in all directions.
Product Specifications
BLUETTI EP900 + B500 Home Battery Backup Specifications
General
Scalability:
With 2~4 B500's (From 9.9KWh~19.8KWh)
App Control:
BLUETTI APP via WiFi or Bluetooth
Warrranty:
10 Years
Protection Grade:
IP65
Noise:
≤50 dB (A)
Working Temperature:
-4℉~122℉ / -20℃~50℃
Relative Humidity:
5%~95%
AC (Grid-Tied)
Output Power(240V):
9kW
Wiring:
L1 / L2 / N / G
Voltage:
120VAC / 240VAC
Output Current:
37.5A × 2
Input Frequency:
60Hz
On and Off-grid Switching Time:
<10ms
Protection:
Anti-islanding Protection Output Overcurrent Protection Short-circuit Protection Over-temperature Derating Over-temperature Shutdown Note: The PV system is installed on the battery side and has no residual current detection.
AC (Off-Grid)
Output Power (240V):
9kW Note: 7.6kW with 2 B500
Output Voltage:
120VAC / 240VAC
Output Current:
37.5A × 2
Input Frequency:
60Hz
Protection:
Output Overcurrent Protection Output Short-circuit Protection Over Temperature Protection
BLUETTI warrants that the product will be free from defect in workmanship and material to the original consumer purchaser. The warranty period starts on the date of purchase by the original consumer purchaser,
For the product of portable power station, the warranty period varies from 24 months to 72 months.
For the product of home backup system, the warranty period varies from 48 months to 60 months.
For the product of solar panel and accessories as cable, charger etc, 12 months is provided for the warranty service.
No warranty for gifts product and Warranty period may vary by country subject to local laws and regulations. Please clickherefor more details.
Warranty Statement Any defects in material, workmanship of your product will be covered after you provide any valid proof of purchase and information including but not limited to:
A purchased order number made through BLUETTI official stores.
Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.
Note: The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.
Exclusions of Warranty 1. Misused, abused, damaged by accident or damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.); 2. Unauthorized modification, repair, dis-assembly or operation not in accordance with the official instructions or manuals; 3. Purchased from unauthorized resellers; 4. Use for special application other than normal consumer use; 5. Lost, stolen or full refunded product; 6. Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes; 7. Invalid proof of purchase; 8. Warranty period expired 9. The battery model on the warranty certificate does not match the actual item; 10. Unauthorized alteration on the warranty certificate; 11. Product wear and tear through the usage of time.
Disclaimer of Implied Warranties
This limited warranty is in lieu of all other expressed or implied warranties, including any warranty of fitness for a particular purpose or use and any implied warranty of merchantability otherwise applicable to BLUETTI portable solar generators. BLUETTI and its affiliated companies shall not be liable for any special, incidental or consequential damages, including lost profits. There are no warranties extended other than as provided herein. This limited warranty may be modified only by BLUETTI. Any implied warranties allowed by law shall be limited in duration to the terms of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights. You also have other rights from state to state. BLUETTI’s only liability shall be the repair or replacement as stated above.
Product FAQs
Bluetti EP900 FAQs
Q1. How much power can the EP900 provide?
A1. EP900 can provide up to 9kW output. Please note that when you combine 1 EP900 and 2 B500 units, the system can only provide a maximum of 7.6kW of power.
Q2. What is the battery life of the EP900?
A2. Based on the battery's throughput, we guarantee a minimum of 15.48MWh per battery pack.
Q3. What is the noise level of the EP900?
A3. Less than 50dB.
Q4. What is the maximum solar input of EP900?
A4. It depends on how many B500 battery packs you connect to it. Numbers of B500 Battery Packs Max. solar Input 6,000W 2 9,000W 3/4
Q5. How can I recharge the EP900?
A5. You can recharge it via your rooftop solar panels or home grid.
Q6. Can I charge the EP900 via solar and grid power simultaneously?
A6. Yes, the EP900 accepts both solar and grid power simultaneously, with a maximum input of 9kW. Note that the system always prioritizes charging with solar energy.
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